Terms and Conditions

Last updated: August 21, 2018

Tickets Policy

When purchasing tickets from New Friendly Inn Pty Ltd (ACN 152729998) t/as Kangaroo Valley Craft Beer and BBQ Festival ('KVBBQ') your financial details are directed through our third parties, including but not limited to, Paypal and OZTIX.

OZTIX Terms And Conditions (General Admission Tickets)

Who you are buying from

The web site oztix.com.au (the “Oztix Website”) is owned and operated by Ticket Solutions Pty Ltd (ACN 106907206) t/as Oztix of PO Box 476, Annerley, 4103, Queensland, Australia ( ‘We’, ‘Our’ or ‘Us’). We operate the ticketing services offered via this website as the authorised agent of event organisers, such as artists, venues or event promoters (‘Presenter’) and any tickets purchased from this website are purchased from Us as the agent of the Presenter.  Any dispute you have relating to an event or ticket purchase is between you and the Presenter.

As agent for the Presenter, We are not liable for any claims relating to an event or ticket purchase, except as otherwise set out in these terms and conditions.

The Presenter:

The presenter is New Friendly Inn Pty Ltd (ACN 152 729 998) t/as Kangaroo Valley Craft Beer and BBQ Festival ('KVBBQ').

What you are agreeing to

By visiting, using or purchasing any tickets via this website you agree to be bound by these Terms and Conditions and Our Privacy Policy.

Every ticket sold through Oztix is also subject to:

  • the Presenter’s term and conditions.
  • any terms and conditions of the venue at which event is held (please see the venue’s website); and
  • any terms and conditions that may be printed on the ticket.
  • the Presenter reserves the right to add, withdraw, reschedule or substitute artists and/or vary programs, prices, venues, seating arrangements and audience capacity.

Conditions of Sale

All Prices quoted are in Australian Dollars and include local taxes (GST).

Online sales will cease when the allocation of tickets is sold, at a time otherwise specified or usually 2 hours before doors open for the event.

Both Oztix and the Presenter reserve the right not to sell tickets to any person, agent or company.

Tickets will be delivered to you by the method you select during the booking process. If tickets are sent using Registered Post or a Courier service they will only be sent to addresses where the purchaser can sign for delivery. Mail delivery option will cease to be offered 7~10 days before the event.

Tickets may not, without the prior consent of the Presenter, be resold or offered for resale at a premium over the face value of the ticket (including via on-line auction sites) or used for advertising, promoting or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services either by the original purchaser or any subsequent ticket holder.

Notwithstanding these terms and conditions, if you use a “disposable” or “temporary” credit card (such as those purchased over the counter at supermarkets) for Your online purchase We are not able to make any refund to you unless a) you can provide full details of the credit card; b) the credit card remains valid; and c) you can produce the online purchase receipt.

Note: your Credit Card statement will itemise a purchase as a charge from “Ticket Solutions Oztix Indooroopilly”.

Refunds and exchanges

Oztix act as agent for the Presenter, and as such, we can only refund tickets in accordance with the Presenter’s terms and conditions, and to the extent permitted by law, Oztix has no liability to you.

We do not replace any lost, stolen or destroyed tickets or exchange or substitute tickets after purchase, except in limited circumstances. We reserve the right to charge you a reasonable fee for the replacement of tickets. Please treat your tickets like cash, as we cannot replace lost tickets.

The Presenter reserves the right to alter the date, the venue and the entertainment and activities as advertised, without prior notice to you.  Your entitlement to a refund in such circumstances is determined by the Presenter.  Please contact Oztix directly in order to determine your eligibility for a refund.

If the date, time or venue of an event is rescheduled or changed, your ticket will remain valid for the rescheduled date, time and venue.

If the Presenter authorises a Refund, We will refund to you the ticket price.  Booking fees, delivery, postage fees and any Processing Surcharge may be refunded, depending on the reason for the refund.

Any refund payable can only be made back to the credit card (whether temporary or otherwise) used in the original transaction.

Oztix will post any relevant information regarding any cancelled or rescheduled events in the news section of www.oztix.com.au, when applicable. It is your responsibility to check our website for information in relation to any events.

No Show / Failure to collect tickets / Delivery fulfilment

We fulfil Our commitment to you for the sale of tickets by either mailing or emailing the ticket to you, or by making the ticket available at the door or Box Office for you to collect.

If you have elected to receive the tickets by mail or email and have not received your ticket(s) within 48 hours of the event, please contact Oztix.

Changes to Terms and Conditions

The terms and conditions that apply to any particular transaction will be the published terms and conditions at the time the transaction was finalised. Subject to the preceding sentence, we or the Presenter may alter or change the terms and conditions as they appear on our website from time to time effective immediately from posting on the web site.

You should periodically check www.oztix.com.au and the Presenters web site to ensure that you are aware of the latest terms and conditions.

What happens if you have an inquiry or complaint?

For inquiries or complaints regarding the sale and delivery of tickets please contact us by email at info@oztix.com.au or telephone 1300 762 545.  

For inquiries or complaints regarding the staff and / or amenities at a venue or event, please contact the venue management.

For inquiries or complaints regarding the artist’s performance, sound or lighting or production quality, please contact the Presenter.

Data Security

When We process your order We collect your credit card and personal information in accordance with Our Terms and Conditions, our Privacy Policy and our Privacy Collection Notice.

If you are concerned about using your credit card online please contact  Oztix for assistance.

If you deny or dispute a charge on your credit card made by us, please contact us immediately.  We consider credit card fraud to be a serious offence and we aim to prosecute each case to the fullest extent possible.

Disclaimer and liability

You accept that the Internet is not always a reliable and that system outages may occur.  

Save to the extent set out in the Competition and Consumer Act 2012 (Cth) (including the consumer guarantees under Australian Consumer Law) or otherwise permitted by law, We will not be liable for any damages direct, incidental, consequential or otherwise, loss or corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings resulting from your purchase of any tickets or your access to, or use of, or inability to use the web site and its content, whether based in contract, tort, negligence, statute or any other legal theory, and whether or not We know of the possibility of such damage.

Choice of Law

These Terms and Conditions shall be governed by the laws of the State of Queensland, Australia but legal proceedings may be commenced in any Australian State or Territory.

Australian Consumer Law

Our goods and services come with consumer guarantees that cannot be excluded under Australian Consumer Law. Those consumer guarantees apply in addition to any other express warranties which we provide under this Agreement. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

Kangaroo Valley Craft Beer and BBQ Festival ('KVBBQ') Terms And Conditions

KVBBQ is an all ages event but any children under 18 years must be under the strict supervision of a parent at all times.

ID will be checked upon entry and must be held at all times during the festival.

There will also be no tickets available at the gate so pre-purchase your tickets on the Oztxi site.

If you leave the festival you will be unable to re enter the festival.

The right to move festival venue is reserved.

No Gang paraphernalia allowed.

The right of admission is reserved.

The right is reserved to add, withdraw or substitute artists.

All bags / containers will be subject to a full search.

No outside food or drink (including alcohol) is allowed inside the venue.

Tickets are non-transferable and non-exchangeable.

No refund, exchange or replacement of tickets after purchase will be given.

KVBBQ staff maintain the right to ban any items that are not currently listed, that they feel may bring a risk of safety and/or vibe to this festival.

No refunds will be given for poor weather.

Entry is at own risk. KVBBQ does not accept responsibility for any injuries, losses or damage sustained in or around the venue.

Stage diving, crowd surfing and moshing are strictly prohibited.

Aggressive and/or intoxicated behaviour will not be tolerated and could result in eviction.

KVBBQ maintains the right to cancel tickets purchases of any persons whom the company deem not suitable for this event.

The event will run even in the event of bad weather unless the safety of patrons and artists are in danger. The organisation does reserve the right to reschedule the event and change locations.

A list of general rules will be available to you before entering, including noise restrictions, emergency numbers and security numbers as well as a map of the property and information on tours and activities.

About Us

New Friendly Inn Pty Ltd trading as Kangaroo Valley Craft Beer and BBQ Festival ('KVBBQ')

ACN: 152 729 998 is an Australian based company.

All Correspondence to: 159 Moss Vale Rd, Kangaroo Valley, NSW 2577, Australia

Questions? Email: admin@kvbbq.com.au